Terms and Conditions

by | Aug 22, 2016

 

FREQUENTLY ASKED QUESTIONS 

TERMS AND CONDITIONS 

 

DO YOU HAVE A CATALOG THAT YOU CAN SEND ME?   No. We are doing our best to stay Green.

WILL YOU SELL MY PERSONAL INFORMATION?  Absolutely not! The information that you provide us is for our internal use only, and it is kept strictly confidential.

SO WHEN YOU SAY ITS “BARN RED“…?  While we make every effort to accurately display our products on our website, we cannot guarantee the color of the products ordered will exactly match the color that you see on your computer.

WHERE ARE YOUR PRODUCTS MADE?  Many of our products are made by Fair Trade vendors around the world.  We also search for small American companies who offer unique special things.  If you think you, your products, or your company might fit nicely into our little family here at Marshall Shaker, don’t be afraid to reach out and contact us! csfifer@marshallshaker.com

WHAT ARE MY PAYMENT OPTIONS?  We accepts Visa, MasterCard, American Express and PayPal. You can safely enter your credit card information into our secure server, which encrypts all submitted information via SSL. Sorry, but we cannot accept personal checks, or any other form of payment through the mail.

DO YOU CHARGE SALES TAX?  By law, we must charge 7.5% sales tax to Florida residents.  Everyone else, you’re off the hook.

WHERE DO YOU SHIP?  Currently we ship to the contiguous 48 States and Canada. If you are elsewhere, including Alaska and Hawaii, please contact us via email (csfifer@marshallshaker.com) and we will gladly arrange shipping. Please be aware that additional charges may occur. We ship via the US Postal Service, Fed Ex, and UPS, depending on the item(s).

HOW LONG DOES IT TAKE TO GET MY ORDER?  Depending on your selections, and their availability, we try to process within 5-10 business days.  Shipping/delivery times then vary depending upon your location, order date and holiday periods. We can offer expedited shipping on many of our items – don’t be afraid to ask! csfifer@marshallshaker.com

HEY, I JUST RECEIVED MY BOX AND NOT EVERYTHING I ORDERED IS IN IT?  Please understand that some of our vendors operate out of different locations. Do not be alarmed if you order multiple items, and they don’t all arrive in the same box. For example, items from Nepal may take significantly longer to arrive than our handmade scarves made by a local artist here in Key West.

I JUST RECEIVED MY ITEM AND ITS DAMAGED.  WHAT DO I DO?   Please email us immediately.  Also, (and this is important!) please take a few pictures of the packaging, and the condition of the item how it arrived.  Once we have that information form you, we will send you a replacement immediately.

WHAT IS YOUR RETURN POLICY?   If you would like to return something, please email us within 7 days of your delivery date for a Return Confirmation Number.   Please use:  csfifer@marshallshaker.com  We cannot accept returns without a Confirmation Number.  There is a 20% re-stocking fee, and shipping fees are non-refundable.

Without exception, the item must be in its original packaging, be unused/unworn, and in perfect condition. Please be sure to include a copy of the Invoice/Packing Slip as well as a telephone number and/or email address in case we need to contact you.

The customer is responsible for return shipping. We recommend that you insure the package and keep the shipping receipt until the credit is issued.  Please ship your return to:  Marshall Shaker Returns,1200 4th Street, Key West, Florida  33040.

CAN I COPY STUFF OFF YOUR WEBSITE?  The website design, text, graphics, information content, and other material displayed on, or that can be downloaded from, this website are the property of Marshall Shaker, are protected by law, and may not be used without the written permission of Marshall Shaker.  The fine art displayed and sold on this site is the property of Christine S. Fifer, and cannot be duplicated or reproduced without EXPRESS WRITTEN PERMISSION from Christine S. Fifer. (Thank You.)

IS MARSHALL SHAKER A REAL PERSON?  Yes Virginia, there is a Santa Claus.

 

 

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